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Orders, Shipping & Click and Collect

Phone Orders

Telephone 07 4041 4004

10.00 am – 5.00 pm Eastern Australian Standard time [+ 10hrs GMT]

Monday to Friday (Not including public holidays)

Out Of Stock Items

Occasionally items may be out of stock. We shall advise clients of any items out of stock before shipping.

 

$ 15 Flat Rate Shipping

Shipping is a flat rate of $15 AUD to most destinations in mainland Australia and Tasmania (see below for exemptions).

Some extremely long items such as spears are not included in this offer. There will be a remark on the product page of such items.

Heavy items such as tanks and compressors are also not included in this offer and the customer will be contacted if any additional freight charges will incur for such items.

All goods shipped do not include insurance unless at customer’s request. We advice to contact us about any extra charges if you do want your goods to be shipped with insurance.

We usually use one of the following freight options:

  • Fastway
  • Australia Post

Goods are shipped out during business days (Monday to Friday).

 

$30 Remote Area Shipping

Due to the remoteness of some areas in Australia, delivery to specific regions is a flat rate of $30 AUD.

This includes the following postcodes:

0852, 0854, 0860, 0862, 0870, 0872, 0880

2648, 2652, 2665, 2669, 2672, 2675, 2680, 2681, 2700, 2703, 2705, 2706, 2707, 2711, 2715, 2716, 2717, 2800, 2825, 2831, 2832, 2834, 2835, 2836, 2839, 2840, 2873, 2877, 2878, 2879, 2880

4470, 4471, 4472, 4474, 4475, 4477, 4478, 4479, 4480, 4481, 4482, 4486, 4488, 4489, 4490, 4491, 4492, 4493, 4702, 4725, 4726, 4727, 4730, 4731, 4732, 4733, 4735, 4736, 4816, 4821, 4822, 4823, 4824, 4825, 4828, 4829, 4830, 4871, 4874, 4875, 4876, 4890, 4891, 4895

5440, 5710, 5722, 5723, 5724, 5725, 5731, 5732, 5733, 5734

6211, 6353, 6355, 6356, 6359, 6369, 6426, 6429, 6430, 6431, 6432, 6434, 6436, 6437, 6438, 6440, 6442, 6443, 6445, 6452, 6472, 6473, 6479, 6484, 6612, 6620, 6630, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770.

 

 

Same Day Dispatch

Orders are processed prior to 1:00 pm EST during business days (excluding weekends and public holidays), provided all items are in stock.

We will contact you if there are any queries.

 

Click & Collect

Pickup at Diversworld Cairns is FREE for all orders with no minimum purchase value. 

The processing usually takes 1-2 business days and we will keep you updated on your order through phone, text and e-mail.

Please wait for the email/SMS indicating that your order is ready before coming to collect your order, and make sure you bring your collection notification or photo ID. 

Family and friends can collect your order on your behalf. Just make sure they bring:

  • A copy of the order collection notification

  • A note signed by you, detailing who will be collecting the order on your behalf

  • Their own photo ID to match the approved name for collection

If you are having any trouble with your order updates please refer to your original invoice when contacting the store or customer service for an update.

 

Delivery to P.O. Boxes

Delivery to P.O. Boxes is available for items of under 1 meter length, without any additional charge.

Items longer than 1 meter cannot be delivered to a P.O. Box.

Please provide a residential or business address and contact phone number for such items.

 

Change of Delivery Address

As long as your items have not been shipped, it is easy for us to change your delivery address.

Simply email us at info@diversworld.com.au or call us on  (07) 4041 4004 as soon as possible, and remember to quote your order reference number.

 

Change of Order

As long as your items have not been shipped, we will try our best to assist you with adding, changing or removing items from your order.

Simply email us at info@diversworld.com.au or call us on  (07) 4041 4004 as soon as possible, and remember to quote your order reference number.

 

Order Cancellations

As long as we haven’t processed your order, it is possible to have it cancelled.

Simply email us at info@diversworld.com.au or call us on  (07) 4041 4004 as soon as possible, and remember to quote your order reference number.

Once your order has been processed, it is unfortunately not possible to cancel it, we do however offer a refunds & returns policy.

Diversworld