Orders, Shipping & Click and Collect

Phone Orders

Telephone 07 4041 4004

10.00 am – 5.00 pm Eastern Australian Standard time [+ 10hrs GMT]

Monday to Friday (Not including public holidays)

 

Out Of Stock Items

Occasionally items may be out of stock. We shall advise clients of any items out of stock before shipping.

 

$ 15 Flat Rate Shipping

Shipping is a flat rate of $15 AUD to destinations in mainland Australia and Tasmania.

Some extremely long items such as spears are not included in this offer. There will be a remark on the product page of such items.

Some heavy items such as tanks and compressors are also not included in this offer and the customer will be contacted if any additional freight charges will incur for such items.

All goods shipped do not include insurance unless at customer’s request. We advice to contact us about any extra charges if you do want your goods to be shipped with insurance.

We usually use one of the following freight options:

  • Fastway
  • Australia Post

Goods are shipped out during business days (Monday to Friday).

 

Click & Collect

We operate out of our DiversWorld shop/warehouse in Cairns, and you are most welcome to drop in and browse, purchase items or pick-up your online purchase.

We’ll keep you updated on your Click & Collect order through phone, text and e-mail.

If you are having any trouble with your order’s updates please refer to your original invoice when contacting the store or customer service for an update.

Same Day Dispatch

Orders are processed prior to 1:00 pm EST during business days (excluding weekends and public holidays), provided all items are in stock.

We will contact you if there are any queries.

 

Delivery to P.O. Boxes

Delivery to P.O. Boxes is available for items of under 1 meter length.

Items longer than 1 meter cannot be delivered to a P.O. Box.

Please provide a residential or business address and contact phone number for such items.

 

Change of Delivery Address

As long as your items have not been shipped, it is easy for us to change your delivery address.

Simply email us at [email protected] or call us on  (07) 4041 4004 as soon as possible, and remember to quote your order reference number.

 

Change of Order

As long as your items have not been shipped, we will try our best to assist you with adding, changing or removing items from your order.

Simply email us at [email protected] or call us on  (07) 4041 4004 as soon as possible, and remember to quote your order reference number.

 

Order Cancellations

As long as we haven’t processed your order, it is possible to have it cancelled.

Simply email us at [email protected] or call us on  (07) 4041 4004 as soon as possible, and remember to quote your order reference number.

Once your order has been processed, it is unfortunately not possible to cancel it, we do however offer a refunds & returns policy.